How to convert an Office 365 mailbox to a shared mailbox

Also known as:

What to do when an employee leaves and you want to keep their email but you don’t want to pay for a license anymore? And maybe you want to forward their email to another person in the organization?

Microsoft has good documentation on this, but if your prefer to TL;DR like me:

  • Go to the Exchange admin center.
  • Select Recipients > Mailboxes.
  • Select the user mailbox. In the Mailbox tab, under More Actions, select Convert to shared mailbox.
  • Back to Normal admin
  • Teams & groups
  • Edit shared mailbox and add forwarding

Now contact your license provider and tell them to adjust billing.



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